Regretsy Community thwarted by PayPal for raising money for people instead of cats. WTF?

Some of you may know about a site that I like to visit called Regretsy. If you don’t know what this site is about, just head over there and take a look. It will be easier to see it for yourself than to try and explain it. Also, please share this post on your FaceBook page to get the word out. We need to pressure PayPal into letting this wonderful community of people continue on with their plans to buy gifts for kids who need them.

So, the owner of the Regretsy blog decided to do something good for her community. She decided to raise money for children in need. She made the mistake of using Paypal, which is now biting her in the ass.

After collecting money to buy the toys, Paypal froze her account and told her that only Non-Profit companies could use the “donate” button. She then had to refund all of those donations one by one. There were thousands of donations.

After talking with the representative and doing some research, the owner found a PDF file on Paypal’s website that states a person/company can use the donate button for a worthy cause. When she brought this up to the representative, she was told that raising money for a sick cat is a worthy cause but not poor people.

The rest of this story is just too freaking hard to believe, and the Regretsy owner is a much better writer than I am. If you want to continue reading about the entire fiasco, click here and here. This link will take you to the original story of how this all started off so innocently.

With all of this said, I want to ask anyone who has a Paypal account to contact them via one of these email addresses to complain about their Grinchish ways. This is ridiculous and I hope Regretsy sues their asses off in court. Please take 3 minutes out of your day to send an email or make a phone call. There are children in need that will appreciate these presents.

For those of you that do not want to search through those numbers and email addresses, I will post a list of the main email addresses at the bottom of this post. Below is part of the most recent post from Regretsy.

As you know, we have been trying to buy Christmas presents for kids in the Regretsy community.

We took many applications, vetted them carefully and set about creating a giant gift exchange program, where you could buy a gift for the over 200 children we’re helping.

We raised so much money that we found ourselves in a position of not just being able to send toys, but to send a monetary gift to the families as well. We hoped it might help them make their holiday dinners more special, or maybe pay a pressing bill.


Apparently we made the mistake of using the “Donate” button, which Paypal is now claiming is only for nonprofit organizations to use. They froze the account, which also includes Zazzle money that we use to make emergency gifts. That money isn’t in issue, but what the hell! Might as well keep everything!

So last night, I decided to go about this a different way. Since these toys are already purchased, I decided to offer them up for sale on this site, just like any other retailer would. You could buy them according to what you wanted to spend, and we would send them on to the recipient of your gift, just like any other retailer.


After a very long and jaw-dropping conversation with an incredibly condescending representative, they have decided that I must refund all the donations and purchases that have not been processed. If you don’t get a refund, it’s because we got your money before they got smart and kept us from helping children at Christmas, which is really the best move any corporation can make.

via CATS 1, KIDS 0 | Regretsy. (Michael Moldenburg, Paypal Complaints) (Scott Thompson, PayPal President) (Mary Hentges, CFO PayPal) (PayPal Office of Executive Escalations) (Unmonitored) (Let public relations know you are filing complaints) (Amanda Pires — Media Relations Contact)

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One thought on “Regretsy Community thwarted by PayPal for raising money for people instead of cats. WTF?

  1. Chelle says:

    Nicely said.

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